The field service industry has had to roll with the punches for the last couple of years. 2022 will...

Customer behavior has evolved with digital advancements. It is no wonder that customers desire complete control over the engagement in...

Within Microsoft’s Unified Routing for Dynamics 365 we can route work items using AI based sentiment predictions. Say you detect...

Hi, I am attempting to execute a Workflow Activity plugin using JS via a Process Action. Here is the JS...

The 2022 Release Wave 2 for Microsoft Dynamics 365 and Power Platform is here, and it brings new innovations that...

Implementing the right ticketing system for your customer service is as important as the sincere individual efforts of the team...

Smaller Marketing teams can sometimes require marketers to wear many hats; these individuals are both the strategist and the coordinator/implementor....

Posted By NZ365Guy on 10 Aug 2022 in Podcasts FULL SHOW NOTES https://podcast.nz365guy.com/395  A brief introduction about Uday Adhikari’s life...

Hi Jessica,   It would be better if you provide a scenario/example on what you are trying to achieve.  ...

Posted By Dian Taylor on 9 Aug 2022 in Dyn365CE The feature that I am going to discuss in this...