The 2023 Release Wave 2 for Microsoft Dynamics 365 and Power Platform is here, and it brings new innovations that provide significant capabilities to transform your business.
The Microsoft Dynamics 365 release contains hundreds of new features across several Dynamics 365 applications, including Marketing, Sales, Customer Service, Field Service, Finance, Supply Chain Management, and Commerce, among others.
The Power Platform release contains new features for Power BI, Power Apps, Power Pages, Power Automate, Power Virtual Agents, Dataverse, and AI Builder, among others.
What’s new with Field Service 2023 Release Wave 2?
Dynamics 365 Field Service is a robust field service management application that makes it easier for companies and their technicians to navigate the complex and connected landscape of service operations. Dynamics 365 Field Service allows for a proactive, streamlined, and relational approach to servicing customer accounts.
Here’s some of the enhanced Field Service capabilities:
Ability for end-users to utilize Copilot for work orders
Resource scheduling enhancements
Updated work order UX
Mobile app improvements to images and offline sync settings
Work order integration with Outlook and Teams
The following features have been deprecated in Dynamics 365 Field Service (these deprecations are persistent from the 2022 wave 2 release):
Dynamics 365 Field Service on-premise
Xamarin Field Service Mobile app
You can view the full list of 2023 Release Wave 2 Dynamics 365 deprecations here.
What’s new with Power Virtual Agents 2023 Release Wave 2?
Microsoft Power Virtual Agents enables anyone within an organization to create low-code/no-code, AI-powered chatbots to interact with internal or external clients without the need for developers or data scientists. These chatbots allow employees to be more productive by freeing up resources… (read full post on www.beringer.net)