Imagine putting so much time and energy in creating something that gets only seldomly used.
Doesn’t sound good right? Unfortunately that’s the reality for many Microsoft Dynamics 365 CE (CRM) implementations where sales, customer service, field personnel and marketing folks resort to older ways of doing things instead of using your Dynamics environment which you worked so hard to design and implement.
It’s not because users don’t want to follow company protocol, but because they don’t fully understand the various customized interfaces that are in front of them within Dynamics.
At that point, they’re just looking to get their job done and they find other ways to get around the software.
Let’s dive into all the reasons why training and end-user support are crucial for the success of your Dynamics 365 CRM implementation.
Complexity
As you know, Dynamics 365 is a comprehensive suite of applications that offer a wide array of functionalities. The platform can be customized to meet your organization’s unique needs, which often makes it more complex. Adequate training and support help users to navigate through these complexities and make the most of the system.
User Adoption
For any software implementation to be successful, user adoption is paramount. Proper training ensures that end-users understand the value and benefits of the system, which in turn increases their willingness to use it consistently. This enhances overall productivity and ensures a good return on investment.
Minimizing Errors
A well-trained user is less likely to make mistakes while using the system. Errors can lead to data inaccuracies, which can negatively impact your organization’s decision-making capabilities. By providing the right training and support, you can minimize these risks and maintain data integrity.
Change Management
Implementing Dynamics 365 may involve significant changes in the way your organization operates. A smooth transition requires effective change management. Training and end-user support help users to adapt to these changes and minimize resistance, ensuring a smoother transition.
Ongoing Support
As users become more proficient with Dynamics 365, they may require assistance with advanced features or encounter unique challenges. Ongoing support ensures that your team has access to the help they need when they need it, which ultimately increases user satisfaction and system efficiency.
Continuous Improvement
The Dynamics 365 platform evolves and improves over time, with new features and updates being released regularly by Microsoft. Training and support ensure that users stay up to date with these changes and are able to utilize the latest features to their full potential.
Compliance
Depending on your industry, there may be specific regulations and compliance requirements that your organization needs to adhere to. Proper training and support help users understand and adhere to these requirements while using Dynamics 365.
Investing in user training and support is vital for a successful implementation of Microsoft Dynamics 365. These efforts help users to adopt the system more easily, minimize errors, and make the most of the platform’s features. This, in turn, leads to increased productivity, better decision-making, and a higher return on investment for your organization.
Let’s make it easy for our users and make sure that they always have the answers they need at their moment of need, in context of their environment and within the flow of their work.
This is basically our mantra at to provide contextual support and training to users to make them successful which in turn makes You successful by minimizing repetitive questions, reducing support costs and increasing user adoption and usage of Dynamics 365 CRM at the same time!
Hope you found this article helpful. Reach out and let us know when you are ready for us to help you just like we have supported so many other organizations already with their Dynamics 365 as well as Microsoft 365 initiatives.
