Salesforce Field Service was built as an extension of the Salesforce Service Cloud, offering a comprehensive approach to workforce management. This is formerly known as FSL, or Field Service Lightning, and it offers total management of field operations for organizations of all sizes. This is a tool that has evolved over time to become what it is today, offering continued evolution and improvements as they are discovered, as well.
With this tool, you can track everything from locations to arrival times and even the amount of inventory each technician has with them at any given time, making it easier than ever to keep track of things. When you’re monitoring smarter, you’ll be able to improve efficiency, boost productivity, and even enhance your brand reputation. There are five main areas of the FS app from Salesforce:
- Service Appointments
- Service Cloud
- Territory and Scheduling
- User Interface (Dispatcher Console)
- Mobile App (for iOS and Android)
Salesforce has a great the components of the tool and how they work together to improve field service operations. The tool becomes increasingly more valuable when you have more moving parts in the service delivery of your field operations.
Now, let’s take a look at some of the biggest features and benefits of Salesforce’s field service management solution.
