When you’re operating better and have a better process in place, you’re going to improve the experience, both for your customers and your technicians alike. Field service operations will run much more smoothly, and you’ll find fewer complaints from end users and clients. Techs won’t be running late or showing up unprepared, which means people will get the experience that they deserve and then when they decide to leave reviews, it’ll be because they have only the best comments for your company.
Technicians will feel empowered to do their jobs and do them well, with access to real-time data and inventory information, billing and pricing details, and even constant communication with supervisors or others back at the office who may be involved in the field service operations process or field service management.
In some industries tech’s benefit from the ability to record information even when there is no internet or phone connection and then sync back later. platform really shines in this area, which is the best of the breed tools out there. Microsoft Dynamics Field service’s backend ran on Resco’s platform until recently. This is one area that can set you apart if offline access is essential for your business and tech’s have a great experience.
Giving people the tools to do their jobs successfully can do a lot more than you realize. Customer experience is king and the companies that focus on it build a competitive advantage.
