Every month, enCloud9 chooses one topic from the Power Platform/Dynamics 365 universe and focuses their blogging on that topic. Last month, our topic was Forgotten Features of Dynamics 365. Since there are so many underutilized features in Dynamics 365 that people tend to forget about, we will continue topic for August. Here are snippets of each article we wrote and links so you can read more.
Kanban Boards in Dynamics 365 is not really a forgotten feature, but maybe more of a feature that is not used as often as it should be. Kanban boards is a feature that needs to be turned on by your CRM administrator. In the everyday hustle and bustle, Kanban boards is simply a feature that gets put by the wayside (or forgotten).
Read to learn what Kanban Boards are and why you should use them.
Goals can be a very important piece of the puzzle for any organization, as goals can be used for compensation, bonuses, or even advancement within the company. Dynamics 365 goals allow organizations to set sales, service, marketing, and other business goals for their company and then measure the results against targets. Using goals, businesses can measure the success of the customer journey on an ongoing basis. Goal setting enables businesses to make needed improvements in order to reach their targets more quickly and effectively. Businesses are able to see the success of their goals on an ongoing basis using the goal metric and a target.
Read to learn more about Dynamics 365 Goals
Duplicate records in Dynamics 365 can be an annoyance. Not only do duplicates lead to wasted time (wasted phone calls, wasted emails, and wasted messages) but ultimately Sales and Marketing teams could potentially end up pursuing the same deals. But with duplicate detection in Dynamics 365, you can proactively avoid this problem.
Read to learn more about Data Detection in Dynamics 365.
Peanut butter and jelly, cookies and milk, grilled cheese and tomato soup – some things are good alone, but when combined with something else, are outstanding. That is how Dynamics 365 and Outlook are. Dynamics 365 and Outlook work seamlessly together to make it really easy for you to receive emails and track them straight into your timeline in Dynamics and also from Dynamics to be able to see your emails so you don’t have to be constantly switching back and forth between the two.
Read more to learn about the harmonious integration between Outlook and Dynamics 365.
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We hope you’ve enjoyed reading our blogs about forgotten features in Dynamics 365. If you’ve got an upcoming Dynamics 365 deployment or are looking to get the most out of your CRM, turn to